I think this is just a trend everywhere but I’ve been very frustrated this week by how much admin work is being outsourced to me as the patient/customer.
My orthodontist tells me I can make an appointment with the surgeon. I call the surgeon. They tell me I need a new referral. I call the orthodontist. They do a referral. I call the surgeon. Referral didn’t come through. They tell me about their special unique system we have to use. I call the ortho again and walk them through the referral. I call the surgeon. They say the referral was missing some details so they have to do it again. I call the ortho.
The insurance company calls me about repair shops. I give them the name of the repair shop which I already gave them yesterday. They say they’re not in their system but I can use them, but I have to call the repair shop to ask them to contact the insurance company. I call the repair shop and they say the insurance company is supposed to email them.
I feel like at a certain point these constant fetch quests become unreasonable?? Is it too much to expect these groups to communicate with each other instead of making me run back and forth between them???
Made this post and then the new property manager (who started on Monday and only finally emailed us today because I sent a vaguely professionally hostile email to her boss because I hadn’t heard anything and was not convinced she existed) asked for a list of open action items which her predecessor should have had but apparently wasn’t keeping track of, which I learned when I met her boss and provided her with the list of open action items, which I guess tragically died in a fire in the last 2 weeks since she was sitting at my kitchen table, being menaced by the skull. How many people’s jobs am I doing now
One of the most important things to unpack and unlearn when you’re part of a white supremacy saturated society (i.e. the global north) and especially if you were raised in an intensified form of it (evangelicism, right wing politics, explicit racism) is the urge to punish and take revenge.
It manifests in our lives all the time and it is inherently destructive. It makes relationships and interactions adversarial for no good reason. It undermines cooperation and good civic order. It worsens some types of crime. It creates trauma, especially in children.
Imagine approaching unexpected or unacceptable behavior from a perspective of “how can this be stopped, and prevented” instead of “you’re going to regret this!”
Imagine dealing with a problem or conflict from the perspective of “how can this be solved in a way that is just and restorative” instead of “the people who caused this are going to pay.”
How much would that change you? How much would that have changed for you?
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amhrancas 